Our History

Bob Muffler opened his business in May of 1979, after graduating from Niagara University with a B.A. in Business Education. He is an "On Your Side" agent, a distinction that has been given to few New York agents. He has served on the New York Property and Casualty Advisory Board for Nationwide Insurance. Bob is on the Board of Habitat for Humanity, Lockport, Inc. and is a member of the Niagara USA Chamber of Commerce. He lives in Lockport where he and his wife Jeanne have raised their three children. He is a member of St. John the Baptist Church and has played for years on the Men's 9-hole Tuesday night golf league at Willowbrook Golf Course. December 1, 2011 he became a grandfather to the wonderful Miss Erica Marie, who has already wrapped him around her tiny little finger. Life is good! Jeanne Muffler has worked in the office on and off for the last 30 years as a customer service representative. She is also a graduate of Niagara University, which is where she and Bob met. In her spare time she enjoys golf, party planning, and spending time with her three adult children and granddaughter. She has also worked with the Odyssey of the Mind program for many years. Colleen is a graduate of St. Thomas Aquinas College and has been with the agency since 1996. She raised two great children in this area and is a published poet. She sponsors children in Nicaragua and Kenya and has been involved with "Operation Christmas Child" for many years.

Why Us

Our office location was moved to Tops Plaza in 1995. The office is handicapped accessible and ample parking is available in the rear of the building for our customers. Next time you shop at Tops stop in, meet our staff, and we will be happy to discuss and quote your insurance needs.

Our Locations

  • Robert A Muffler
  • 5833 S Transit Rd
  • Tops Plaza
  • Lockport, NY 14094-6317
  • (716) 433-0097
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Wed: 9:00 - 5:00
  • Mon: 9:00 - 5:00 Evening By Appt.
  • Tues: 9:00 - 5:00 Evening By Appt.
  • Wed: 9:00 - 5:00 Evening By Appt.
  • Thur: 9:00 - 5:00 Evening By Appt.
  • Fri: 9:00 - 5:00 Evening By Appt.
  • Sat: By Appt.
  • Sun: Closed
(716) 433-0097      MAP & DIRECTIONS